FAQ

There are a variety of different styles of massage and a variety of different conditions that massage can help manage.

Click here to see the styles that we perform and what conditions that each will help treat.

Not necessarily. You should receive the type of massage that you would like, if you’d prefer to not have a deep tissue treatment then let your therapist know.

That being said, change is typically uncomfortable. There may be times during your treatment when you feel a “sweet ache” but if it ever feel as if you have to tense your muscles or hold your breathe then the pressure should be adjusted to a more tolerable level.

Just because you can take more, doesn’t always mean you should.

Depends on the pain we are talking about, if you need emergency medical services then please see the appropriate medical professional first (broken bones, immediately after a muscle tear, etc).

Hint: if it’s red and inflamed you probably don’t want someone touching that area anyways.

If we are talking about acute muscle spasm, or waking up with a “crick” in the neck, or chronic pain that “comes and goes”, then massage is indicated as a helpful tool to healing. Let your therapist know if at any point the pressure is too much, your nerves are already overloaded, over treating an area may lead to delayed healing.

In Ontario there is a governing body for massage therapists that regulates the profession.

If you have an extended health care plan (benefits), then you should look for a Registered Massage Therapist (RMT). RMTs will be able to provide you with a receipt for your insurance company. Aside from that, getting a recommendation from a friend/family member about where they receive treatment can be a good idea.

We love referrals, think of it as sending someone you love to someone you trust. You should also look to see what hours or days a therapist works to see if that works for you.

If you try someone and they don’t fit your needs, try asking them to adjust their treatments to your taste for the next time. If it still doesn’t work for you, then feel free to look elsewhere for treatment, you’re not going to enjoy everyone’s style and that’s perfectly fine.

There’s a therapist out there for you!

There is no need to apologize for being human. Sometimes humans have hairy legs, sometimes we have strong body odours, and sometimes our bodies make funny sounds without our control.

All of the above is fine and you don’t need to explain why “x, y or z” is happening to you.

If you would like scented oils, a mint, or anything else because it will make you feel mentally more at ease, feel free to ask.

Please do not avoid getting massage because of worrying what your therapist might think of your body. We have trained for many years, on many different types of bodies and feel comfortable with all shapes and sizes.

If your therapist ever makes you feel uncomfortable about how your body looks, then consider finding a new therapist.

Your therapist should do a detailed health history interview with you when you come in for your first treatment.

At subsequent visits the interview might be shorter but it should still be detailed.

It’s okay if you had an area treated before but you don’t feel comfortable with it now, just let us know.

This is not so cut and dry, it really does depend. Ideally you shouldn’t feel too much soreness after your massage, you’re here to feel better after all, not worse!

That being said sometimes after a deep treatment you might feel some delayed onset muscle soreness (DOMS) like you would after a new/challenging workout.

Remember: it does NOT have to be painful to be gainful. Soreness isn’t an indicator of a good workout, or a good massage, even though you might think that statement is true.

If there is anything that your therapist can do to make you feel more comfortable please speak up. It is not our massage, we will not be offended. If your therapist makes you feel uncomfortable asking for what you want, you may want to consider changing that relationship.

Please speak up if anything is not to your liking, we want you to have the treatment that you want and paid to receive. 

Please note: it does not have to be painful to be gainful.

If the reason you want deep tissue is because you believe it is more effective but you don’t like having it done, considering letting your therapist know. There might be other strategies that may be equally (if not more) effective at reducing your pain without giving you more pain first.

Krystle’s Tip: I don’t like having (or physically respond well to) deep tissue massages. I experience the most benefit, with the least amount of pain, when I get a light/moderate massage.

During your treatment please speak up and let us know.

That being said, we are all individual and have different styles in music, massage techniques etc.

If your therapist doesn’t use a style you like, try speaking with them first, and if they would prefer not to change considering looking for another therapist.

Our techniques and music is what makes each therapist unique and there is a therapist out there for you!

This is all fine. We are a human, and sometimes our bodies make sounds. It’s okay.

PS. Your stomach growling means your body is in rest and digest (instead of fight, flight, freeze) which is music to our ears. Also gas comes along with digestion so it’s normal, and a byproduct of your relaxation.

PPS. Snoring is your body’s way of giving us a round of applause, no need to apologize!

Massage temporarily lowers your blood pressure, so when we say “get up off the table slowly”, we mean it! Going from laying down to standing too quickly can make your blood pressure drop even further so take your time.

Currently we accept payments in the form of cash, debit, credit and e-transfers.

As Registered Massage Therapists we will be able to provide you with a receipt which you can use towards your benefits plan.

We currently do not offer direct billing, but we may revisit this in the future.

Most companies have online submissions (or even apps) designed for this and typically when submitted this way the funds are deposited directly into your bank account within 1-3 business days.

We are terrible sales people. We want you to go as long as possible without needing treatment (wanting it is another thing).

For some people that’s every 2 weeks, for others that’s every other month. Consider how much time or money you’re willing to put towards your health via massage therapy over the course of the year.

If you are dealing with an acute injury we tend to want to see you more frequently in the beginning to work with the bodies natural early healing process.

We generally recommend every 3-6 weeks.

Underneath the linens, all surfaces of the table are vinyl and are cleaned thoroughly.

Any massage tool that will be used directly on your skin is first cleaned of oil with soap and water and then sanitized by soaking in a 7.5% Hydrogen Peroxide solution for a minimum of 30 minutes in accordance with the CDC standards.

***TEMPORARILY SUSPENDED due to COVID-19.

After you are finished with your glass it is brought back to the staff room where we have a dishwasher with a sanitize cycle.